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No fallback in user status detection in LongestWaiting as it is available in OpenQueue

When detecting the user status LongestWaiting does currently not fallback to the "IsUserOrGroupBusy" method of PBXScript in case the status can't be requested (due to configuration error).   OpenQu...

Id #8129 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: Oct 30, 2007 at 4:13 PM by TomWellige

call get disconnected if ConnectTo returns unknown return values

If ConnectTo returns a currently unhandled return value the "ConnectCall" function returns "timeout".   This does not allways lead to the wnated behaviour, e.g. if it is the first ConnectCall befo...

Id #7510 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: Oct 9, 2007 at 1:52 PM by TomWellige

Delete timed out calls automatically from the queue

Introduce a mechanism to delete timed out calls from the queue. The time out should be easily configurable. This feature is needed for calls that got stuck within the queue for what reason ever. Do...

Id #2712 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: Jul 10, 2007 at 8:35 AM by TomWellige

introduce database autoupdate mechanism

Open Queue must be capable of identifying the database schema and run needed update scripts if necessary. This also includes the initial creation of all needed tables.   It needs be be defined if t...

Id #2077 | Release: Open Queue v2.0 Beta 1 | Updated: Nov 28 at 9:46 AM by TomWellige | Created: Jun 21, 2007 at 9:57 AM by TomWellige

add config flag to handle agents being internaly busy as free

Add a configuration flag to handle agents who are internally busy as if they are free. In this case they would get a queue call delivered as secondary call.   The Longest Waiting action does alread...

Id #2040 | Release: Open Queue v2.0 Beta 1 | Updated: Nov 28 at 9:46 AM by TomWellige | Created: Jun 20, 2007 at 3:39 PM by TomWellige

add config flag to enable/disable "not reachable" exit

if flag is set, the "not reachable" exit will be reached if no user within the destinations group is logged in.   if flag is not set, the "not reachable" exit will never be reached. If no user is l...

Id #1945 | Release: Open Queue v2.0 Beta 1 | Updated: Nov 28 at 9:46 AM by TomWellige | Created: Jun 17, 2007 at 5:56 PM by TomWellige

Database setup following the manual seems to be faulty

Users complain about problems getting in touch to the database (access permitted) when doing the setup step by step following the manual. This seems to be a simple access right problem and must be ...

Id #1636 | Release: Open Queue v2.0 Beta 1 | Updated: Nov 28 at 9:46 AM by TomWellige | Created: Jun 9, 2007 at 8:32 AM by TomWellige

Longest Waiting not yet implemented

The longest waiting feature needs to be implemented for final release version.

Id #1404 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: Jun 5, 2007 at 10:03 PM by TomWellige

"not reachable" exit never reached

If the queue destination is configured to a group where no user is currently logged in, the exit "not reachable" is not reached but instead the caller stays within the queue listening to music on h...

Id #1403 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: Jun 5, 2007 at 10:00 PM by TomWellige

No user state aware call delivery

When delivering the call using the ConnectTo block the current status of the users are not tested. This leads to an interruption of the music on hold. In fact, there isn't a real music on hold at a...

Id #207 | Release: Open Queue v2.0 Beta 1 | Updated: Jun 12, 2013 at 1:38 AM by TomWellige | Created: May 7, 2007 at 3:43 PM by TomWellige

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